Some clients are unable to load Appcues Studio

Incident Report for Appcues

Resolved

The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.
Posted May 27, 2025 - 10:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2025 - 10:34 EDT

Identified

Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix.
Posted May 27, 2025 - 09:59 EDT

Investigating

Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.
Posted May 27, 2025 - 09:42 EDT
This incident affected: studio.appcues.com.