Error responses from API HTTP endpoints

Incident Report for Appcues

Resolved

The incident has been resolved.

Posted Sep 16, 2021 - 11:14 EDT

Update

A fix has been fully deployed. We are seeing error counts normalize. We continue to monitor the situation.

Posted Sep 16, 2021 - 10:37 EDT

Monitoring

A fix for this issue is being deployed and we are monitoring the result.

Posted Sep 16, 2021 - 09:54 EDT

Identified

We've identified the underlying issue and are working on a fix.

Posted Sep 16, 2021 - 09:26 EDT

Investigating

We are investigating issues with abnormally high rates of error responses for some of out our API HTTP endpoints.

Posted Sep 16, 2021 - 09:02 EDT

This incident affected: api.appcues.com.