SDK Temporarily Unavailable

Incident Report for Appcues

Resolved

On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display.

Timeline:
9:25 PM ET: SDK unavailability began.
9:32 PM ET: Issue detected via alerting system.
9:35 PM ET: Systems fully restored.

Impact:
End users were unable to load the SDK, resulting in no events captured or content displayed during the outage.

Resolution:
The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.

Posted Oct 09, 2025 - 22:30 EDT