{
  "page": {
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    "url": "https://status.appcues.com"
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Incident is over. During the incident, response time to SDK sent messages increased by 200% causing delays for content delivery.","created_at":"2026-10-30T10:20:52.895-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T10:20:52.895-04:00","display_at":"2026-10-30T10:20:52.895-04:00","deliver_notifications":true,"tweet_id":null,"id":"nbdcps3dbqs5","incident_id":"8cldqnvpfd56","custom_tweet":null,"affected_components":[{"code":"0knlx5sy7vkd","name":"Javascript SDK (US)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The fix is rolled out and operations are showing normal. We will continue to monitor recovery.","created_at":"2026-10-30T10:13:22.932-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T10:13:22.932-04:00","display_at":"2026-10-30T10:13:22.932-04:00","deliver_notifications":true,"tweet_id":null,"id":"4fmm10tmdbxq","incident_id":"8cldqnvpfd56","custom_tweet":null,"affected_components":[{"code":"0knlx5sy7vkd","name":"Javascript SDK (US)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We detected an issue causing degraded Appcues SDK performance. A fix is rolling out.","created_at":"2026-10-30T10:00:59.423-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T10:00:59.423-04:00","display_at":"2026-10-30T10:00:59.423-04:00","deliver_notifications":true,"tweet_id":null,"id":"9gkvtqw9mjtj","incident_id":"8cldqnvpfd56","custom_tweet":null,"affected_components":[{"code":"0knlx5sy7vkd","name":"Javascript SDK (US)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Javascript SDK (US)","created_at":"2016-05-24T17:08:05.491-04:00","updated_at":"2026-10-30T10:13:22.892-04:00","position":3,"description":"fast.appcues.com","showcase":true,"start_date":null,"id":"0knlx5sy7vkd","page_id":"wrjfc0mvsnss","group_id":null}]},{"name":"Email Sending Delay","status":"resolved","created_at":"2026-10-05T23:37:00.000-04:00","updated_at":"2026-10-06T09:09:01.385-04:00","monitoring_at":"2026-10-06T06:48:15.201-04:00","resolved_at":"2026-10-06T09:09:01.354-04:00","impact":"major","shortlink":"https://stspg.io/1dfxgxtz9tv7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-05T23:37:00.000-04:00","reminder_intervals":null,"id":"bbjmm6frcsrs","page_id":"wrjfc0mvsnss","incident_updates":[{"status":"resolved","body":"Delayed messages have been processed. All systems operating normally.","created_at":"2026-10-06T09:09:01.354-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T09:09:01.354-04:00","display_at":"2026-10-06T09:09:01.354-04:00","deliver_notifications":true,"tweet_id":null,"id":"w4sxzjgd7pmd","incident_id":"bbjmm6frcsrs","custom_tweet":null,"affected_components":[{"code":"d2m65yd6pr54","name":"Workflow Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The underlying issue is fixed and emails are processing correctly again. We are working through a backlog of delayed messages.","created_at":"2026-10-06T06:48:15.201-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T06:48:15.201-04:00","display_at":"2026-10-06T06:48:15.201-04:00","deliver_notifications":true,"tweet_id":null,"id":"0xcrxnhg23ym","incident_id":"bbjmm6frcsrs","custom_tweet":null,"affected_components":[{"code":"d2m65yd6pr54","name":"Workflow Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Email sending for Appcues Workflows is delayed. We have identified the issue and are working on a fix.","created_at":"2026-10-06T06:16:26.672-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T06:17:37.203-04:00","display_at":"2026-10-05T23:37:00.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"zp0cjx65phx4","incident_id":"bbjmm6frcsrs","custom_tweet":null,"affected_components":[{"code":"d2m65yd6pr54","name":"Workflow Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Workflow Processing","created_at":"2026-10-06T06:14:40.964-04:00","updated_at":"2026-10-06T06:48:15.153-04:00","position":13,"description":"Appcues Workflows, Email, and Push Notifications","showcase":true,"start_date":"2025-01-01T00:00:00.000-05:00","id":"d2m65yd6pr54","page_id":"wrjfc0mvsnss","group_id":null}]},{"name":"Scheduled System Maintenance","status":"completed","created_at":"2026-06-01T15:05:54.245-04:00","updated_at":"2026-06-07T00:00:07.350-04:00","monitoring_at":null,"resolved_at":"2026-06-07T00:00:07.276-04:00","impact":"maintenance","shortlink":"https://stspg.io/h3qd4hmcclyv","scheduled_for":"2026-06-06T22:00:00.000-04:00","scheduled_until":"2026-06-07T00:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-01T15:05:54.234-04:00","reminder_intervals":null,"id":"52t87mzq2by1","page_id":"wrjfc0mvsnss","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-07T00:00:07.276-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-07T00:00:07.276-04:00","display_at":"2026-06-07T00:00:07.276-04:00","deliver_notifications":true,"tweet_id":null,"id":"nxp5z2w54f7g","incident_id":"52t87mzq2by1","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-06T22:00:08.984-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-06T22:00:08.984-04:00","display_at":"2026-06-06T22:00:08.984-04:00","deliver_notifications":false,"tweet_id":null,"id":"lh41b6rhb9lv","incident_id":"52t87mzq2by1","custom_tweet":null,"affected_components":[{"code":"3y2v4trvtqs7","name":"Studio (US)","old_status":"operational","new_status":"under_maintenance"},{"code":"mcqw2yc4g53t","name":"Flow Builder (US)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"This Saturday (6/6/2026) from 10pm–12am EDT, we will be performing scheduled maintenance to improve our infrastructure.\n\nDuring this window, login access to Appcues Studio will be unavailable. However, there will be no interruption to real-time qualification of experiences for your end users.","created_at":"2026-06-01T15:05:54.332-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T15:15:26.428-04:00","display_at":"2026-06-06T22:00:00.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"7d229lppf2yl","incident_id":"52t87mzq2by1","custom_tweet":null,"affected_components":[{"code":"3y2v4trvtqs7","name":"Studio (US)","old_status":"operational","new_status":"operational"},{"code":"mcqw2yc4g53t","name":"Flow Builder (US)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"Studio (US)","created_at":"2016-05-24T16:48:50.196-04:00","updated_at":"2026-06-06T22:00:08.298-04:00","position":1,"description":"studio.appcues.com","showcase":true,"start_date":null,"id":"3y2v4trvtqs7","page_id":"wrjfc0mvsnss","group_id":null},{"status":"under_maintenance","name":"Flow Builder (US)","created_at":"2019-05-03T10:42:04.724-04:00","updated_at":"2026-06-06T22:00:08.466-04:00","position":9,"description":"The Appcues chrome extension, for building and maintaining flow content.","showcase":true,"start_date":null,"id":"mcqw2yc4g53t","page_id":"wrjfc0mvsnss","group_id":null}]},{"name":"EU Studio login issue","status":"resolved","created_at":"2026-04-21T09:47:41.660-04:00","updated_at":"2026-04-21T10:45:49.133-04:00","monitoring_at":null,"resolved_at":"2026-04-21T10:45:49.120-04:00","impact":"major","shortlink":"https://stspg.io/rsl1rscdq1c8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-21T09:47:41.654-04:00","reminder_intervals":null,"id":"yxgbln4k6n0v","page_id":"wrjfc0mvsnss","incident_updates":[{"status":"resolved","body":"The issue has been resolved","created_at":"2026-04-21T10:45:49.120-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-21T10:45:49.120-04:00","display_at":"2026-04-21T10:45:49.120-04:00","deliver_notifications":true,"tweet_id":null,"id":"pyjn0ptx9zbg","incident_id":"yxgbln4k6n0v","custom_tweet":null,"affected_components":[{"code":"jnnmydd465k4","name":"Studio (EU)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We've identified an issue logging into the EU Appcues Studio and are working on a fix. End user experiences and data collection are not impacted.","created_at":"2026-04-21T09:47:41.745-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-21T09:47:41.745-04:00","display_at":"2026-04-21T09:47:41.745-04:00","deliver_notifications":true,"tweet_id":null,"id":"bv21nsjdfkgy","incident_id":"yxgbln4k6n0v","custom_tweet":null,"affected_components":[{"code":"jnnmydd465k4","name":"Studio (EU)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Studio (EU)","created_at":"2026-01-26T16:05:52.475-05:00","updated_at":"2026-04-21T10:45:49.094-04:00","position":2,"description":"studio.eu.appcues.com","showcase":true,"start_date":"2026-01-26T00:00:00.000-05:00","id":"jnnmydd465k4","page_id":"wrjfc0mvsnss","group_id":null}]},{"name":"Appcues Studio Unavailable in the EU","status":"resolved","created_at":"2026-03-16T18:01:43.071-04:00","updated_at":"2026-03-16T18:19:53.600-04:00","monitoring_at":null,"resolved_at":"2026-03-16T18:19:53.585-04:00","impact":"major","shortlink":"https://stspg.io/9q803g6ydj28","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-16T18:01:43.065-04:00","reminder_intervals":null,"id":"qw8krjlhrqhg","page_id":"wrjfc0mvsnss","incident_updates":[{"status":"resolved","body":"We've addressed the underlying issue and Studio in the EU is now available.","created_at":"2026-03-16T18:19:53.585-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T18:19:53.585-04:00","display_at":"2026-03-16T18:19:53.585-04:00","deliver_notifications":true,"tweet_id":null,"id":"fkypp411mh8s","incident_id":"qw8krjlhrqhg","custom_tweet":null,"affected_components":[{"code":"jnnmydd465k4","name":"Studio (EU)","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We're addressing an issue preventing access to studio.eu.appcues.com. US Appcues Studio is not impacted. 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recovered.","created_at":"2025-11-05T10:11:07.313-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-05T10:11:07.313-05:00","display_at":"2025-11-05T09:23:00.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"z6rlkln48sdr","incident_id":"zzs8k3tvlc93","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Appcues Studio and Builder Login 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Existing sessions and SSO/Google auth were unaffected.","created_at":"2025-10-30T15:49:55.958-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T15:49:55.958-04:00","display_at":"2025-10-30T15:00:00.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"ygk0g944hwwv","incident_id":"5zx4hvwr5q50","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}